I just figured out that I can "move to top" a ticket in the tickets list so that it appears at the top of the backlog.
It's still somewhat tedious to get, say, the 5 tickets with highest priority on the Kanban board (and out of the backlog).
Do I really first have to say "move to top" on each, the switch to the backlog and then move the first 5 tickets on the board?
What's the proper workflow here?
Kanban methodology for service operation tend you to work in following concept: keep your backlog grommed and ordered (top issues need to be taken into process first).
Than you need to set work in progress limit for to do column (for example if you have 4 persons in a team initial limit can be set to 4).
As soon as a member has capacity to take new task he should go to backlog and drag and drop the highest in backlog column.
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