Selecting on a custom field type user picker

I have an issue where the assignee is Paul2834. On a workflow transition I copy the value from assignee to my custom field 'Developer ID' and that works fine. The display for both fields shows the full name of the user Paul2834 which is Paul Dillon (Me). If I select issues with assignee = PAUL2834 the issue is returned in the results. If I select with Developer ID = PAUL2834 the issue is not returned in the results. Why? Thanks

3 answers

0 vote

Hi Paul,

Have you tried to re-index JIRA and tested whether the problem persists even then?

Also, would you mind clarifying how exactly the value is being copied to your custom field? Are you using a third-party plugin?



Hi, re-indexing doesn't help.

I copy the value using a post function on a transition. "The field Developer ID will take the value from Assignee. Source and destination issue are the same.". I think it has something to do with the fact that the system uses active directory as it's user directory. If I click on the Developer ID field it shows my Active Direcroy ID i.e. PAUL2834, when I click away it shows my full name Paul Dillon. I am trying to select in a filter based on Developer ID = PAUL2834. Thanks

I discovered that a script from the jirasuite plugin was changing the case to uppercase when it copied the Assignee across. I wrote my own script which leaves the id's in lowercase and it works fine now.

Issue resolved

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,342 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot