Seeing an Invalid Issue type

I have a project that has a issue type scheme that allows issues of type: A, B and C. When I go and create a new issue in that project, the only issue that I can see is D.

D is not a valid issue type for this project.

Have anyone ever seen this type of behavior before, or have any thoughts on what may be causing it?

1 answer

0 votes

Yes, I've seen it before, when there was a corrupted database entry in a dev system (see, don't mess with the database while it's running ;-) ). I doubt it's that though.

I imagine it's a problem with the code that is doing the dynamic selection of issue type based on project though - have you got any javascript tweaks? I've seen something similar, but not the same, when someone tried to use javascript to stop people raising issues of certain types in a project. Just a bug in their code, but it blanked out all the options instead of removing just the unwelcome one.

A quick test would help - what do you get if you follow through and try to create D? Does it create it ok, or error?

I tried to create an issue (on the off chance that it would work). It didn't it returns an error that its an invalid issue type. Which is of course the exact error that I would expect to see.

I also thought about the javascript, but as far as I know there isn't any.

But just as I'm typing this, I have a thought. So I'm going to go and test it.

Yup, that's actually better than it going through. I think it's pointing at "bad data" though... Let us know how the next thought goes, I'm intrigued :-)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,934 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot