After a ticket opens up through the Service Desk portal, the ticket opens up in jira as an issue.
In the issue view screen I have some summary panel of the ticket with link to Service Desk ticket, is it possible to see more info in the panel?
I want to see the group which the request type related to, not only the request name.
Do you have Admin access? What is the exact field you are trying to add to a screen? This page may help, provided something wonky isn't going on:
Ah okay...this might be possible with scriptrunner, but that is not a regular field...I'll leave it for someone who might know more about scriptrunner. I'm thinking you might be able to pull that data from somewhere, whether it is the DB or the API I'm not sure, but it will take custom development I think.
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