See more info of Service Desk on JIRA issue

After a ticket opens up through the Service Desk portal, the ticket opens up in jira as an issue.

In the issue view screen I have some summary panel of the ticket with link to Service Desk ticket, is it possible to see more info in the panel?

I want to see the group which the request type related to, not only the request name.

ThanksCapture.PNG

 

 

1 answer

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Ryan Kearney Community Champion Sep 13, 2017

Hi Neta,

You should be able to add those custom fields to the issue view screen for that project. All of the customer facing fields must be mapped to something, right?

This is not a custom field, I think this is a system field that comes with the service desk configuration but i can't see where i can control the field...

And I didn't see the field in the view screen settings

Ryan Kearney Community Champion Sep 13, 2017

Do you have Admin access? What is the exact field you are trying to add to a screen? This page may help, provided something wonky isn't going on:
https://confluence.atlassian.com/adminjiracloud/defining-a-screen-776636475.html

es, I have.

I'm trying to add to the summary panel another field value- group in service desk.

When I say group I mean to this:Capture.PNGCapture.PNG

Yes, I have.

I'm trying to add groups field value from service desk to the summary panel in jira service desk project.

when I say group I mean:

Capture.PNG

Ah okay...this might be possible with scriptrunner, but that is not a regular field...I'll leave it for someone who might know more about scriptrunner. I'm thinking you might be able to pull that data from somewhere, whether it is the DB or the API I'm not sure, but it will take custom development I think. 

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