I have imported a bunch of tickets and need to be able to filter them depending on a reference code field. I have setup this field and some examples below are :<colgroup><col width="241"> </colgroup>
The issue that i have is generating filters based on these codes, for example i want to list all tickets which contain EA in the reference, or all tickets which include OM etc etc. However i can not get this to work.
My generic query is as follows :
project = SPD AND issuetype = "Business Requirement" AND "BRD Reference" ~ "EA*"
This query works just fine for EA, however if i replace it with OM then i get no results (i know there are a few hundred) the same with O2C, again no results when i know there are plenty. However it does work for EA, MDM and CA.
I've tried adding an escaped '-' (ie //-) however it still doesn't work.
Is there anything else i can do? Is this a limitation due to the special character, or the fact that the codes are a long string?
May I know which custom field did you use to implement the reference code field?
As far as I know, the following custom fields types should work just fine with what you're searching for:
Free Text Field (unlimited text)
Text Field (< 255 characters)
Read-only Text Field
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