One of my team members has asked for some functionality that he had in JIRA at another company.
He said that when he used to create tickets as he typed in the summary field it would show tickets that already had that text in their summary.
Does anyone know how that functionality is accomplished? Is it a plugin?
We do that here with a Confluence knowledge base linked to a JIRA Service Desk. The summary is matched against Confluence pages linked to that particular service desk through a selection of labels.
It's pretty nifty, but it does require creating Troubleshooting pages for every ticket. Service Desk makes it easy to convert a ticket into a Confluence page though.
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