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When searching under the "Assignee" Option and prompted to type in a user's name, no matches are being returned even though the user is in the system and has been assigned tickets. Does something need to be updated within the admin side of things?


please help.

3 answers

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Accepted answer

Hi Emily,

I encourage you to take a look over this article:

Please let us know if this helped you. smile


Hi Elisa, 


You article helped me and I was able to resolve the issue.

Thank you for responding so quickly.



Sure thing, Emily. Hope you have a good one! :)

Do you have the permission to see the issues? Do you know in which project the user was or is assignee: Can you see the project? 

Hi Emily, it seems more likely to be an index issue, have you tried to reindex your JIRA instance?


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