Search Common or Similar Issue/Request

For any Issue/Ticket of Service or Change , whether the user or customer can view the Issue or Similar type of Issue in the Knowledge base, please note we have license only for Service Desk.

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Susan Hauth Community Champion Oct 13, 2017

Hi FCP,

Not sure what the actual question is but the KB (knowledge base) is a single confluence space linked to service desk.  You can link multiple service desk to a single space, but not the other way around.  So it's not by issue type, it's by service desk.

Does that answer your question?

Susan

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