we have started using JIRA Service Desk and stand in front two tasks. For both I believe we need to use an event listener
Or is this a wrong approach and a different way would be easier?
Thanks for any input
1) If you want to count some field changed then I would reccomend you to use scripted field to analise changeHistory. This is more relaible solution that a listener.
2) I my opinion if you want to have 2 issues into different projects and want to synhrinise it both - it is bad business process. To say short - it is bad idea to dublicate values. Could you get soome information for you needs to do this?
we have a Service Desk Team that receives requests from our customers. Some of them are incidents, on which the support team works. The support team have licenses for JIRA Service Desk. Other requests may be for information or regard billing. These requests cannot be resolved by Support and are therefore cloned into a different JIRA project (not Service Desk Project). So the customer only sees that his issue has been forwarded to another team/departement, but he cannot see any info. So we want to sync the comments and status. Then the customer would have all infos he needs.
I will take a look at the history if I can deal with that.
Thanks for your input.
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