Scriptrunner listeners don't recognize "Done" event

[dralexk]

Hello,

My project uses the JIRA Software-generated Software Simplified Workflow Scheme:

To Do -> In Progress -> In Review -> Done

I am trying "Clones an issue and links" and "Send a custom email" listener scripts and have set filter on events "Issue Resolved", "Issue Closed".

However, when I move an issue to the "Done" state, nothing happens and on the script listener page I see that the scripts "Has not run yet".

Apparently the listeners don't recognize the "Done" state as "Issue Resolved" or "Issue Closed".

How can I make them do so?

[Nic Brough -Adaptavist- · Accepted solution]

You're confusing "events" with "status".  The status of an issue is where it is in a workflow.  An "event" is something fired when something changes.

There are events like "issue resolved" and "closed" that happen when an issue moves into that status, but these are generated by the *workflow*, not the status. 

Go to the workflow for the issue and look at the *transitions*.  Specifically, look at the transitions going into the status that is in your "done" column (which is also probably "done").  You need to look at the transitions post-functions, one of which is "fire event: X".  The X is the name of the event you need to be looking at in the listener filter.

[dralexk]

Thank you Nic,

I did as you said, and everything works now!