Got some escalation services on an instance ~about 10.
They are all like this below to automatic transition issues in another project which are linked with this in a special sort of link.
If I "Run now" this services they work fine - but they total ignore the interval and do nothing themself.
any ideas ?
JIRA 6.3.7. and Script Runner 3.0.6
|Description:||Resolved -> Closed|
|JQL:||project = "X" and issueFunction in linkedIssuesOf("status = Closed", "is Work-Ticket to") and status changed from Resolved|
|Action:||701 Close Issue|
Name / Class Properties Delay (mins) Mail Queue Service com.atlassian.jira.service.services.mail.MailQueueService 1 Sicherungsdienst com.atlassian.jira.service.services.export.ExportService USE_DEFAULT_DIRECTORY: true 720 Von JIRA Service Desk verwendeter Mailhandler. Darf nicht geändert oder gelöscht werden. 10.100 com.atlassian.servicedesk.squalor.email.ServiceDeskMailFetcherService handler.params: SD_MAIL_SERVER_ID=10100 popserver: Mailserver für email@example.com. Von JIRA Service Desk erstellt. 1 Audit log cleaning service com.atlassian.jira.service.services.auditing.AuditLogCleaningService 1440
Well, that is definitely the reason for that problem, as the service triggers the defines escalations. We have faced the same problem since several versions. What i know is: - You need the service which triggers the execution. - This service should run every minute What I do not know is: Whats the classname of the service (adding the class names above doesnt work) Maybe @Jamie Echlin [Adaptavist] Knows the right answer ;)
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