ScriptRunner - Escalation Service doesn't work with interval

Hey there,

Got some escalation services on an instance ~about 10.
They are all like this below to automatic transition issues in another project which are linked with this in a special sort of link.

If I "Run now" this services they work fine - but they total ignore the interval and do nothing themself.

any ideas ?

JIRA 6.3.7. and Script Runner 3.0.6 

Description:Resolved -> Closed
JQL:project = "X" and issueFunction in linkedIssuesOf("status = Closed", "is Work-Ticket to") and status changed from Resolved
Action:701 Close Issue
Run as:admin
Additional Code: 

Edit Delete

2 answers

1 votes
Mizan Community Champion Nov 26, 2014

I had faced the same earlier , I restarted the plugin service which you can find in JIRA services .

This solved my issue and the configured services worked as expected.

... ok - there is totally no service in there except the standard :(

Mizan Community Champion Nov 26, 2014

Goto : System >> Services >> search for com.onresolve.jira.groovy.canned.admin.EscalationService:job Then click on edit then update .

Name / Class Properties Delay (mins) Mail Queue Service 1 Sicherungsdienst USE_DEFAULT_DIRECTORY: true 720 Von JIRA Service Desk verwendeter Mailhandler. Darf nicht geändert oder gelöscht werden. 10.100 handler.params: SD_MAIL_SERVER_ID=10100 popserver: Mailserver für Von JIRA Service Desk erstellt. 1 Audit log cleaning service 1440

Nothing to search here - and if I try to set a new it doesn't work as well with the class you mentioned :(

Mizan Community Champion Nov 26, 2014

I believe this is the reason the escalation service is not working . Check if all modules of the Script runner plugin are enabled. OR may be @Jamie Echlin [Adaptavist] the author of Script runner can help you here.

Well, that is definitely the reason for that problem, as the service triggers the defines escalations. We have faced the same problem since several versions. What i know is: - You need the service which triggers the execution. - This service should run every minute What I do not know is: Whats the classname of the service (adding the class names above doesnt work) Maybe @Jamie Echlin [Adaptavist] Knows the right answer ;)

Hi, I am facing the same problem here. Has anyone sorted out this issue by now?

@Virgil Carcu if this is still an issue can you add the versions please.

@Jamie Echlin [Adaptavist] it works now, thank you!

0 votes

Just cleaning things up. Problems are scheduling are fixed by upgrading to, I think it was, 3.1.3. All the scheduling code was rewritten and should be much more reliable.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,991 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot