ScriptRunner Bcc Group Email

I am trying to send a bcc email via the "Send a custom email" script from scriptrunner but there is no option for bcc except for mail.setBcc. I am having trouble writing a script in the "Condition and Configuration" section to add a group to setBcc. This group would be sent an email once an external comment is made on an incident. I have provided my script so far which works if I use my own email but not with a group. 
Any help or guidance is appreciated.



import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.issue.IssueEvent
import com.atlassian.jira.issue.comments.Comment
import groovy.json.JsonSlurper

final SD_PUBLIC_COMMENT = "sd.public.comment"

def event = event as IssueEvent
def user = event.getUser()
def comment = event.getComment()
def commentPropertyService = ComponentAccessor.getComponent(CommentPropertyService)

def isExternal = { Comment c ->
def commentProperty = commentPropertyService.getProperty(user,, SD_PUBLIC_COMMENT)

if (commentProperty) {
def props = new JsonSlurper().parseText(commentProperty.getValue())
!(props['internal'] as String).toBoolean()
else {
if (comment && issue.getIssueType().getName() == "Incident" && issue.priority?.name == '1') {
mail.setBcc(GROUP GOES HERE?)
return isExternal(comment)

return false

4 answers

2 votes

Maybe you could get all users from the group and set users one by one?

ComponentAccessor.getUserUtil(). getAllUsersInGroupNames(Collection<Group>)

That is an example

import com.atlassian.jira.component.ComponentAccessor

def userList = ComponentAccessor.getUserUtil().getAllUsersInGroupNames(["jira-administrators"])
userList.each {
0 votes
Steven Behnke Community Champion Jan 23, 2018

mail.setBcc() expects a comma delimited string of email addresses, not group names.

I am reading that now. Any alternative suggestions on this? 

Krisztian Kovacs Community Champion Jan 24, 2018

I'd go with @Alexey Matveev [cPrime]'s solution, get all the email addresses in a group.

wouldn't this just collect the usernames and not the email address? I am trying to find the documentation on Collection as I have never used it. Would it look like the one below?  If so, it throws an exception that it can't find the class. 


ComponentAccessor.getUserUtil(). getAllUsersInGroupNames(Collection<Inciden-Priority-1>)

Krisztian Kovacs Community Champion Jan 24, 2018

ComponentAccessor.getUserUtil(). getAllUsersInGroupNames(Inciden-Priority-1)

It'll give you a collection of usernames (list) and then go through each and add 'it.emailaddress' (if I remember correctly) to your bcc list.

I hope that makes sense. 

Got it. Thank you @Krisztian Kovacs and @Alexey Matveev [cPrime]!

For anyone that is curious this is what it looks like 

def recipient = ComponentAccessor.getUserUtil().getAllUsersInGroupNames(["Incident-Priority-1"])
recipient.each {

Krisztian Kovacs Community Champion Jan 24, 2018


glad it works

This ended up not working. Close but what it is doing is adding the last user as the bcc address. When I tested it, I happen to be the last user which made me believe it was working. 

@Krisztian Kovacs and/or @Alexey Matveev [cPrime]: any other suggestions? 


Here is what the code looks like. Simplified it for testing.

import com.atlassian.jira.component.ComponentAccessor

def userList = ComponentAccessor.getUserUtil().getAllUsersInGroupNames(["IT Service Desk"])
userList.each {
0 votes
import com.atlassian.jira.component.ComponentAccessor

def emailList
def userList = ComponentAccessor.getUserUtil().getAllUsersInGroupNames("IT Service Desk")
userList.each {
emailList = emailList + it.getEmailAddress().toString() + ","

I removed the brackets, not sure why they were there. Also now the script collects the email addresses in a string (you didn't add them up, just replaced the email).

I hope this makes sense. Let me know if that works. 

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