Script workflow function : Fast-track transition an issue

Özerk Dolanbay August 19, 2014

Hi,

In post-functions part, I used 2 script workflow functions but I sometimes get this exception:

[atlassian.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 1041 from workflow 281049 on issue 'PRDIT-27342'

com.opensymphony.workflow.StoreException: Error marking step #642379 finished: root cause: Tried to update an entity that does not exist.

Any help would be greatly appreciated.

4 answers

1 accepted

1 vote
Answer accepted
JamieA
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September 14, 2014

You need to make sure that the second one has a mutually exclusive condition to the first one. Only one of these should be allowed to execute.

Sue Webber July 29, 2020

Hi

I am also having this issue and I cannot find the problem.

There are no validations, only the std post functions.

[c.a.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 91 from workflow 725886 on issue 'CM-36372'

com.opensymphony.workflow.StoreException: Error marking step #2789074 finished: root cause: Tried to update an entity that does not exist.

 

2020-07-29 07:20:03,260+0200 http-nio-8080-exec-41 ERROR astrauss 440x192356x3 azj791 196.30.243.148,10.25.2.163 /secure/CommentAssignIssue.jspa [c.a.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 91 from workflow 726303 on issue 'CM-36387'com.opensymphony.workflow.StoreException: Error marking step #2789131 finished: root cause: Tried to update an entity that does not exist. 2020-07-29 07:26:20,725+0200 http-nio-8080-exec-25 ERROR astrauss 446x197000x1 azj791 196.30.243.148,10.25.2.163 /secure/CommentAssignIssue.jspa [c.a.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 91 from workflow 726296 on issue 'CM-36386'com.opensymphony.workflow.StoreException: Error marking step #2789150 finished: root cause: Tried to update an entity that does not exist. 2020-07-29 07:50:48,248+0200 http-nio-8080-exec-9 ERROR astrauss 470x219022x3 azj791 196.30.243.148,10.25.2.163 /secure/CommentAssignIssue.jspa [c.a.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 91 from workflow 726315 on issue 'CM-36388'com.opensymphony.workflow.StoreException: Error marking step #2789452 finished: root cause: Tried to update an entity that does not exist.

Sue Webber July 29, 2020

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE workflow SYSTEM "http://www.opensymphony.com/osworkflow/workflow_2_8.dtd" PUBLIC "-//OpenSymphony Group//DTD OSWorkflow 2.8//EN">

-<workflow>

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="jira.update.author.key">suwebber1</meta>

<meta name="jira.updated.date">1593189027235</meta>


-<initial-actions>


-<action name="Create" view="fieldscreen" id="1">

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="jira.fieldscreen.id">10212</meta>


-<validators>


-<validator name="" type="class">

<arg name="permission">Create Issue</arg>

<arg name="class.name">com.atlassian.jira.workflow.validator.PermissionValidator</arg>

</validator>


-<validator name="" type="class">

<arg name="conditionSelected">1</arg>

<arg name="includeTimeSelected">1</arg>

<arg name="date2Selected">created</arg>

<arg name="class.name">com.googlecode.jsu.workflow.validator.DateCompareValidator</arg>

<arg name="date1Selected">duedate</arg>

</validator>


-<validator name="" type="class">

<arg name="conditionSelected">2</arg>

<arg name="includeTimeSelected">1</arg>

<arg name="dateFieldSelected">customfield_10317</arg>

<arg name="expressionSelected">now</arg>

<arg name="class.name">com.googlecode.jsu.workflow.validator.DateExpressionCompareValidator</arg>

</validator>


-<validator name="" type="class">

<arg name="conditionSelected">1</arg>

<arg name="includeTimeSelected">1</arg>

<arg name="date2Selected">customfield_10317</arg>

<arg name="class.name">com.googlecode.jsu.workflow.validator.DateCompareValidator</arg>

<arg name="date1Selected">customfield_10318</arg>

</validator>


-<validator name="" type="class">

<arg name="fieldSelected">customfield_10326</arg>

<arg name="expressionSelected">^((\d{10})[,\s]{2})*(\d{10})$</arg>

<arg name="class.name">com.googlecode.jsu.workflow.validator.RegexpFieldValidator</arg>

</validator>

</validators>


-<results>


-<unconditional-result step="5" status="open" old-status="null">


-<post-functions>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueCreateFunction</arg>

</function>


-<function type="class">

<arg name="full.module.key">com.atlassian.jira.plugin.system.workflowupdateissuestatus-function</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">1</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

</unconditional-result>

</results>

</action>

</initial-actions>


-<common-actions>


-<action name="Close" id="131">

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="servicedesk.customer.transition.active">true</meta>

<meta name="jira.fieldscreen.id"/>

<meta name="servicedesk.customer.transition.resolution">10000</meta>


-<restrict-to>


-<conditions type="OR">


-<condition type="class">

<arg name="class.name">com.atlassian.jira.workflow.condition.AllowOnlyReporter</arg>

</condition>


-<condition type="class">

<arg name="jira.projectrole.id">10200</arg>

<arg name="class.name">com.atlassian.jira.workflow.condition.InProjectRoleCondition</arg>

</condition>

</conditions>

</restrict-to>


-<results>


-<unconditional-result step="10" status="null" old-status="null">


-<post-functions>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">13</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

</unconditional-result>

</results>

</action>


-<action name="Cancel" view="fieldscreen" id="141">

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="jira.fieldscreen.id">10215</meta>


-<results>


-<unconditional-result step="12" status="null" old-status="null">


-<post-functions>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">13</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

</unconditional-result>

</results>

</action>

</common-actions>


-<steps>


-<step name="Awaiting implementation" id="5">

<meta name="jira.status.id">10203</meta>


-<actions>

<common-action id="141"/>


-<action name="Start implementation" view="fieldscreen" id="71">

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="jira.fieldscreen.id">10213</meta>


-<results>


-<unconditional-result step="7" status="null" old-status="null">


-<post-functions>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">13</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

</unconditional-result>

</results>

</action>

</actions>

</step>


-<step name="Implementing" id="7">

<meta name="jira.status.id">10208</meta>


-<actions>


-<action name="Back to awaiting implementation" view="fieldscreen" id="81">

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="jira.fieldscreen.id">10213</meta>


-<results>


-<unconditional-result step="5" status="null" old-status="null">


-<post-functions>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">13</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

</unconditional-result>

</results>

</action>


-<action name="Change completed" view="fieldscreen" id="91">

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="jira.fieldscreen.id">14000</meta>


-<results>


-<unconditional-result step="8" status="null" old-status="null">


-<post-functions>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">13</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

</unconditional-result>

</results>

</action>

</actions>

</step>


-<step name="Resolved" id="8">

<meta name="jira.status.id">5</meta>


-<actions>


-<action name="Back to implementing" view="fieldscreen" id="101">

<meta name="sd.resolution.clear"/>

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="jira.fieldscreen.id">10213</meta>


-<restrict-to>


-<conditions>


-<condition type="class">

<arg name="class.name">com.googlecode.jsu.workflow.condition.UserIsInAnyGroupsCondition</arg>

<arg name="hidGroupsList">mmicma@@</arg>

</condition>

</conditions>

</restrict-to>


-<results>


-<unconditional-result step="7" status="null" old-status="null">


-<post-functions>


-<function type="class">

<arg name="field.name">resolution</arg>

<arg name="full.module.key">com.atlassian.jira.plugin.system.workflowupdate-issue-field-function</arg>

<arg name="field.value"/>

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueFieldFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">13</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

</unconditional-result>

</results>

</action>


-<action name="Close" id="211">

<meta name="jira.description"/>

<meta name="servicedesk.customer.transition.active">true</meta>

<meta name="jira.fieldscreen.id"/>

<meta name="servicedesk.customer.transition.resolution"/>


-<restrict-to>


-<conditions type="OR">


-<condition type="class">

<arg name="class.name">com.atlassian.jira.workflow.condition.AllowOnlyReporter</arg>

</condition>


-<condition type="class">

<arg name="hidRolesList">Change Request Approvers@@</arg>

<arg name="class.name">com.googlecode.jsu.workflow.condition.UserIsInAnyRolesCondition</arg>

</condition>

</conditions>

</restrict-to>


-<results>


-<unconditional-result step="10" status="null" old-status="null">


-<post-functions>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">13</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

</unconditional-result>

</results>

</action>

</actions>

</step>


-<step name="Closed" id="10">

<meta name="jira.permission.edit.group.1">mmicma</meta>

<meta name="jira.status.id">6</meta>

<meta name="jira.permission.edit.user.1">sbyrow</meta>

<meta name="jira.permission.edit.user.2">agovende</meta>

</step>


-<step name="Canceled" id="12">

<meta name="jira.status.id">10207</meta>


-<actions>

<common-action id="131"/>

</actions>

</step>

</steps>

</workflow>

0 votes
Sue Webber July 28, 2020

Hi

 

I also have this issue, but I cannot find the problem : Below is my error and the workflow XML export. Please can someone help.

 

[c.a.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 91 from workflow 725886 on issue 'CM-36372'

com.opensymphony.workflow.StoreException: Error marking step #2789074 finished: root cause: Tried to update an entity that does not exist.

 

Workflow XML

 

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE workflow SYSTEM "http://www.opensymphony.com/osworkflow/workflow_2_8.dtd" PUBLIC "-//OpenSymphony Group//DTD OSWorkflow 2.8//EN">

-<workflow>

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="jira.update.author.key">nzizi</meta>

<meta name="jira.updated.date">1593189027235</meta>


-<initial-actions>


-<action name="Create" view="fieldscreen" id="1">

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="jira.fieldscreen.id">10212</meta>


-<validators>


-<validator name="" type="class">

<arg name="permission">Create Issue</arg>

<arg name="class.name">com.atlassian.jira.workflow.validator.PermissionValidator</arg>

</validator>


-<validator name="" type="class">

<arg name="conditionSelected">1</arg>

<arg name="includeTimeSelected">1</arg>

<arg name="date2Selected">created</arg>

<arg name="class.name">com.googlecode.jsu.workflow.validator.DateCompareValidator</arg>

<arg name="date1Selected">duedate</arg>

</validator>


-<validator name="" type="class">

<arg name="conditionSelected">2</arg>

<arg name="includeTimeSelected">1</arg>

<arg name="dateFieldSelected">customfield_10317</arg>

<arg name="expressionSelected">now</arg>

<arg name="class.name">com.googlecode.jsu.workflow.validator.DateExpressionCompareValidator</arg>

</validator>


-<validator name="" type="class">

<arg name="conditionSelected">1</arg>

<arg name="includeTimeSelected">1</arg>

<arg name="date2Selected">customfield_10317</arg>

<arg name="class.name">com.googlecode.jsu.workflow.validator.DateCompareValidator</arg>

<arg name="date1Selected">customfield_10318</arg>

</validator>


-<validator name="" type="class">

<arg name="fieldSelected">customfield_10326</arg>

<arg name="expressionSelected">^((\d{10})[,\s]{2})*(\d{10})$</arg>

<arg name="class.name">com.googlecode.jsu.workflow.validator.RegexpFieldValidator</arg>

</validator>

</validators>


-<results>


-<unconditional-result step="5" status="open" old-status="null">


-<post-functions>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueCreateFunction</arg>

</function>


-<function type="class">

<arg name="full.module.key">com.atlassian.jira.plugin.system.workflowupdateissuestatus-function</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">1</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

</unconditional-result>

</results>

</action>

</initial-actions>


-<common-actions>


-<action name="Close" id="131">

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="servicedesk.customer.transition.active">true</meta>

<meta name="jira.fieldscreen.id"/>

<meta name="servicedesk.customer.transition.resolution">10000</meta>


-<restrict-to>


-<conditions type="OR">


-<condition type="class">

<arg name="class.name">com.atlassian.jira.workflow.condition.AllowOnlyReporter</arg>

</condition>


-<condition type="class">

<arg name="jira.projectrole.id">10200</arg>

<arg name="class.name">com.atlassian.jira.workflow.condition.InProjectRoleCondition</arg>

</condition>

</conditions>

</restrict-to>


-<results>


-<unconditional-result step="10" status="null" old-status="null">


-<post-functions>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">13</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

</unconditional-result>

</results>

</action>


-<action name="Cancel" view="fieldscreen" id="141">

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="jira.fieldscreen.id">10215</meta>


-<results>


-<unconditional-result step="12" status="null" old-status="null">


-<post-functions>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">13</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

</unconditional-result>

</results>

</action>

</common-actions>


-<steps>


-<step name="Awaiting implementation" id="5">

<meta name="jira.status.id">10203</meta>


-<actions>

<common-action id="141"/>


-<action name="Start implementation" view="fieldscreen" id="71">

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="jira.fieldscreen.id">10213</meta>


-<results>


-<unconditional-result step="7" status="null" old-status="null">


-<post-functions>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">13</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

</unconditional-result>

</results>

</action>

</actions>

</step>


-<step name="Implementing" id="7">

<meta name="jira.status.id">10208</meta>


-<actions>


-<action name="Back to awaiting implementation" view="fieldscreen" id="81">

<meta name="jira.description"/>

<meta name="jira.i18n.description"/>

<meta name="jira.fieldscreen.id">10213</meta>


-<results>


-<unconditional-result step="5" status="null" old-status="null">


-<post-functions>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.UpdateIssueStatusFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.misc.CreateCommentFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.GenerateChangeHistoryFunction</arg>

</function>


-<function type="class">

<arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueReindexFunction</arg>

</function>


-<function type="class">

<arg name="eventTypeId">13</arg>

<arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>

</function>

</post-functions>

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0 votes
Tarun Sapra
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 19, 2014

Hi,

I would suggest you to to use two different transition and the second transition can be hidden transition ( part of workflow transition plugin) and make sure the second fast-track transition post-function is part of this second transition which is hidden from the user and can only be triggered from within the workflow itself.

Özerk Dolanbay August 19, 2014

Thank you for your reply Tarun. Both fast-track transition are hidden and so they are triggered from current transition itself.

I placed a mutually exclusive condition to the first one for the second one as per Jamie recommendation. It sometimes fails so I should wait if it works properly.

Tarun Sapra
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 19, 2014

If both are hidden I would suggest you to put the second transition in the post-function of the first hidden transition , it's a much cleaner approach.

0 votes
Alexey_Rjeutski__Polontech_
Rising Star
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August 19, 2014

If you want to move issue through 2 transitions (as I understand from the screen) - it would be better to put one postfunction in current transition, and second postfunction to the next. THe behaviour of your current event is unpredictable, as you are not sure if the fire event after the transition was executed before the next try.

Özerk Dolanbay August 19, 2014

Thank you for your reply Alexey.

I have a condition for the first fast track transtion but not for the second one. So if the condition is not met than the second fast track transition is applied. However, it sometimes fails even if the condition is met and throws an exception that I mentioned in my post. Also the second fast track transition is applied.

JamieA
Rising Star
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August 19, 2014

You need to make sure that the second one has a mutually exclusive condition to the first one. Only one of these should be allowed to execute.

And please tag your question with the plugin's tag.

Özerk Dolanbay August 19, 2014

You mean that I should write a mutually exclusive condition to the first one and I cannot blank it. Am I right?

Özerk Dolanbay September 11, 2014

@Jamie Echlin [Adaptavist] I placed a mutually exclusive condition to the first one for the second one as per your recommendation and it works now accurately. Thank you for your help. By the way, if you convert your comment to answer then I can accept it.

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