Script running in one instance but not another

[Thomas Heidenreich]

Hi answerers,

I ve got this little script to transition a parent issue:

if ( issue.isSubTask() ) { 
        parent = issue.getParentObject() 
             
        workflowTransitionUtil.setIssue(parent); 
        workflowTransitionUtil.setUsername(currentUser); 
        workflowTransitionUtil.setAction(11) 
        
        CommentManager commentManager = (CommentManager) ComponentManager.getComponentInstanceOfType(CommentManager.class); 
        commentManager.create(parent, currentUser, "Foo", true); 

        workflowTransitionUtil.validate(); 
        workflowTransitionUtil.progress();
		log.debug("finished")
}

This is run correctly in one instance of JIRA (6.2.5), but on a second instance (6.2.7) only the comment is created but the parent is not transitioned. The second instances has some more conditions on the transition, but as I can trigger it manually that shouldn t be the problem.

The log shows in both cases the "finished" message and no errors - I have no clue at the moment where to look further.

Any hint is appreciated!

Thanks in advance,
Thomas

[JamieA · Accepted solution]

In addition to what Alexey said.

To be honest if it works on one but not the other, you have everything you need to solve it. Just binary chop until the instances are the same, then you will see what was causing it.

Don't ignore workflowTransitionUtil.validate(), it returns an ErrorCollection.

log.debug "Validation errors: " + workflowTransitionUtil.validate();

should be sufficient.

[Thomas Heidenreich]

That was it! The validator had some errors because not all custom field were the same.

[Alexey_Rjeutski__Polontech_]

1. Are you sure tat you have set proper actionid? Maybe on you second instance there is slightly different workflow for parent

2. workflowTransitionUtil.validate and .progress methods return ErrorCollection as execution result. Please try to check the content of them (see https://docs.atlassian.com/software/jira/docs/api/latest/com/atlassian/jira/workflow/WorkflowTransitionUtil.html and https://docs.atlassian.com/software/jira/docs/api/latest/com/atlassian/jira/util/ErrorCollection.html)