Script Error in Greenhopper Rapid Boards / Firefox 14.0.1

I've just upgraded from Jira 4.3 to 5.1.1 and Greenhopper 5.6.8 to 5.10.6 and I'd like to know if this is a problem with the upgrade or a Jira bug..?

When I go to Agile -> Manage Rapid Boards in Firefox 14.0.1 I get a big red error block at the bottom of the page. It doesn't seem to stop me creating boards and it doesn't occur in Google Chrome (Version 21.0.1180.57).

I'm guessing this has something to do with the GIVE GREENHOPPER FEEDBACK! link in the header - this link does not do anything in either Chrome or Firefox.

Error text below.

----

An exception occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

Exception: Script error.

Resource: https://jira.atlassian.com/s/en_UKsx8qk0/710/2/1.0.8-beta/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector.js

Line: 0

Environment

Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:14.0) Gecko/20100101 Firefox/14.0.1

14 answers

I had a very quick reply from Atlassian support (Immanuel Siagian) - as a workaround you can disable the Feedback link which gets rid of the error. Here are his instructions:

  1. Go to Administration > Plugins > Plugins
  2. When the plugins page appears, click on the Manage Existing (Tab), and locate & click the GreenHopper
  3. Once you have clicked on the GreenHopper plugin, you will see a link called Manage Plugin Modules. Click on that link to extends its modules
  4. When the list of modules appears, locate the module "Feedback" and you a button Disable will appear on the right side.
  5. Disable the feedback module and see whether the problem persists

Same issue that just started happening with Firefox as nothing changed in our environment

Firefox is 18.0.1

Greenhopper 6.1.2

Too bad as I used the feedback option often.

You need do disable Greenhopper Feedback. Take a look at this link how to remove feedback related errors.

https://confluence.atlassian.com/display/GHKB/Removing+Feedback+Related+Errors

I have exactly the same problem, but with Jira 5.0.6 and Greenhopper 5.10.5.

The problem started when I installed and (after deciding we don't need it) uninstalling the Issue Collector plugin. First I thought the uninstall removed some needed components, but reinstalling it did't help...

Hi,

i have this problem using Jira 5.1 and Greenhopper 5.10.6 with firefox 14.0.1 when i want to work with a rapid board.

Jira was updated from v4.4 to 5.1 ~10days ago, but today i got (or maybe saw?) this error for the first time.
And to make things worse, my favourite browser (opera) doesn't show the rapid board at all.
Just the main menu at top of the page and a grey background/page.
It works with Firefox, but sometimes the error message comes up.

During the last days just a lot of epics/stories etc have been created. Didn't update any plugins like Issue Collector...

Hi,

same for me. I disabled the Feedback module and even opera shows the rapid board. Thanks for sharing the hint!

Hi,

Indeed, it worked for me also.

Hi

same issue with Jira 5.02 and GreenHopper 5.9.4 (on FF14 and Chrome, IE 9), desactivate the feeback plug-in works.

Thanks for the quick reply.

Hi,

The same issue has appeared today under FF 14 and IE 9 (JIRA v5.0.7 + GH 5.10.5.1).

Great thanks for quick workaround!


This bit us today on JIRA 4.4.5 and GH 5.8.7. Disabling the "feedback" module fixed it.

Same for me!

Same issue appeared with Firefox.

Logging out and logging in again resolved the problem.

Same fot me with Firefox 18.0.1 JIRA 5.1.6 Greenhopper 6.1.1

Thanks for posting the workaround! We started getting this error yesterday GH 6.1.3.1, JIRA 5.2.1, FF 18+. The workaround made the error go away. Voted on issue https://jira.atlassian.com/browse/GHS-5502.

Thanks for posting the workaround! We started getting this error yesterday GH 6.1.3.1, JIRA 5.2.1, FF 18+. The workaround made the error go away. Voted on issue https://jira.atlassian.com/browse/GHS-5502.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,335 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot