Screenshot applet stops working in windows 7 64 bits

Hi all.

I m using Jira 4.2.4-b591

Recently we started changing our desktop computers from Windows XP to Windows 7 64 bits.

On XP the screenshot applet worked fine but on Windows 7 64 bits it doesn t work.

It only shows the java icon.

It happens in every browser we ve tried: Firefox 19.0, IE9, Chrome 25.0.

This is what is shown in the java console when I try to use the attach screenshot option in a Jira issue (sorry for the spanish):

basic: Listener de progreso agregado: sun.plugin.util.ProgressMonitorAdapter@1fa38be
basic: Plugin2ClassLoader.addURL parent called for http://japon01:8080/secure/applet/screenshot.jar
network: No se ha encontrado la entrada de caché [URL: http://japon01:8080/secure/applet/screenshot.jar, versión: null]
network: Conectando http://japon01:8080/secure/applet/screenshot.jar con proxy=DIRECT
network: Conectando http://japon01:8080/ con proxy=DIRECT
network: Conectando http://japon01:8080/secure/applet/screenshot.jar con cookie "jira.issue.navigator.type=ADVANCED; jira.conglomerate.cookie=admin.3GKQKB0PK3JWXT4P1QF0VIK98KUDDTUT-section%3D0%7C"
network: El servidor http://japon01:8080/secure/applet/screenshot.jar solicita configuración de cookie con "JSESSIONID=63724B1207C635FEEFB5C8381AC7F301; Path=/; HttpOnly"
network: Conectando http://japon01:8080/secure/applet/screenshot.jar con cookie "jira.issue.navigator.type=ADVANCED; jira.conglomerate.cookie=admin.3GKQKB0PK3JWXT4P1QF0VIK98KUDDTUT-section%3D0%7C"
network: No se ha encontrado la entrada de caché [URL: http://japon01:8080/secure/applet/screenshot.jar, versión: null]
network: Conectando http://japon01:8080/secure/applet/screenshot.jar con proxy=DIRECT
network: Conectando http://japon01:8080/ con proxy=DIRECT
network: El servidor http://japon01:8080/secure/applet/screenshot.jar solicita configuración de cookie con "JSESSIONID=6524E8841DB2C39BF64374C15B7FEA29; Path=/; HttpOnly"
network: Conectando http://japon01:8080/secure/applet/screenshot.jar con cookie "jira.issue.navigator.type=ADVANCED; jira.conglomerate.cookie=admin.3GKQKB0PK3JWXT4P1QF0VIK98KUDDTUT-section%3D0%7C"
network: El servidor http://japon01:8080/secure/applet/screenshot.jar solicita configuración de cookie con "JSESSIONID=56EAC9DD641EE9A26181994C098A82EE; Path=/; HttpOnly"

The last line shows the server is asking for a cookie configuration.

Any clue?

Thanks in advance.

Jorge.

2 answers

1 accepted

Hi Janet.

Thanks for your answer.

I checked my JRE and it is 1.6.x.

Finally it was a problem with the antivirus.

I was using AVG 2011 and it seems to block the use of the applet.

I upgraded to AVG 2012 and now it works fine.

0 votes
Janet Albion Atlassian Team Feb 24, 2013

hi Jorge,

I presume that JIRA 4.2.x is running on JDK/JRE 1.6.x .

The screenshot Applet require both client and server side JDK/JRE to be in the same version in order to work. Eg: if JIRA is running on JDK 1.6.20 , the client must use any JDK/JRE 1.6.x .

So, at the moment you might want to advice your user to attach the screenshot using Attach File menu.

Since JIRA 4.2.x has reach the End Of Life, I would recommend to plan for your upgrade to JIRA 5.2.x so that your user will be able to use the Screenshot applet and you can enjoy a lot of fixes.

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