Screen mask for assign issue to user

Noah Gabriel November 19, 2024

Hello everyone,

We have recently set up Jira Free for our team. In my previous company, I saw that there is the option to create a screen mask for assigning tasks.
We had a rule that triggered a screen mask to open. In this mask, we could set the status, due date, assigned user, and add a comment.
Currently, I can only use this screen mask with the transitions between statuses.
Is there a way to trigger and execute this screen mask through a rule, action, or button?
Thank you very much for your help.

Best regards

1 answer

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Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 19, 2024

Hi @Noah Gabriel and welcome to the community,

If you want a screen to appear, you can create a transition from a status to that status (2) or you can create a transition from any status to itself (1). See the pictures below. 

And you can attach a screen (e.g. test) to these transitions with any field you want.

image.png

 

I hope this is what you meant with 'screen mask'

Noah Gabriel November 19, 2024

Hi @Rudy Holtkamp 

Thank you very much for your quick reply!

I have already created such transitions and the screen mask already exists.

My question would be whether there is a way to create a button to execute the corresponding screen mask. (See screenshot).
The screen mask should not be linked to a transition and be possible at any time also without a status change.

In this screen you can then enter the status, assigned person, due date and a comment.
You then execute the screen and the new person is assigned.

I have also tried to open the screen mask via a manual trigger rule, unfortunately without success.

Do you know of a possibility?

Thank you very much!

Screenshot 2024-11-19 161146.jpg

Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 19, 2024

In that case you should create a transition from any status to itself, like in my picture at 1.

I've made a gif to show you how you can do this. First go to your workflow and edit it.

screenmask.gif

 

Noah Gabriel November 19, 2024

Ah now I get it :)

It worked
Thanks a lot for the help!

Kind regards

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