Hello,
For JIRA Service Desk:
The problem I'm having is, when I try to create a new ticket, I see a complete different screen, not the "S" screen I've configured for that workflow. Any idea why this is happening? Is there something else I need to change?
Note: I am logged in as an administrator. And this "answers" do not allow me to post/comment more than once a day, which is extremely frustrating.
Thanks,
Baybars
It has everything to do with it - you get different screens if you're a user - that's what the service desk is for.
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Right. The customers see different screens to agents. Try it as a non-priviliged user.
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Yes the account is a user, an agent, and the project lead for the project.
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Ok, but that doesn't really matter here - is this admin account also a JIRA user and/or an Agent?
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Are you logged in as a "customer" or as a "Jira user / Agent"?
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