Screen configs not working

I'm sure I'm doing something wrong, but this admin system is so complex that it's hard to figure out what.

I'm just trying to enable story points in my issues, so I can start using scrum methodology in Greenhopper. My default screen config has a time tab added with story points and time tracking. But when I create or edit an issue in JIRA, it doesn't appear.

Can I get a checklist of things to check? I've been looking at this for an hour already and still can't figure it out.

3 answers

1 accepted

Accepted Answer
2 votes
Ruchi Tandon Atlassian Team Oct 25, 2012

Here are a few optons to check :

  1. Check if the screen you are looking at is actually associated with the project and the issue type.
  2. Go to Administration > Issue Fields > Custom Fields. Check and see whether the field Story Points has already been associated with the screens.
  3. Check this document : https://confluence.atlassian.com/display/GHKB/Story+Points+Not+Shown+in+the+Sprint+Report
  4. And also this one : https://confluence.atlassian.com/display/GHKB/Not+able+to+see+story+points+after+upgrade</li<>>

Thank you! It was a matter of correct issue type assignments - the screen was configured to show story points, but the issue type I was using wasn't associated with story points. It's all working now. Thank you!

Hi Rich,

Can I have your instance URL to look at it further?

Cheers,

Omar

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