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Salesforce and Jira integrations

Hi there

I am looking into integrating Salesforce and Jira. We currently using a Zapier automation rule. I have also seen ServiceRocket's Salesforce Connector for Jira - I am wondering if there is a free bi-diractional app or connector that can be used for this purpose? We do not want to increase costs so wondering if anyone here knows ...

Thank you

5 answers

Hi @Yatish Madhav 

Here is the answer to your question, I hope it helps!

Experience the Most Flexible, Easiest, and Securest Way to Integrate Salesforce and Jira, Sinergify—a Salesforce® & Jira Connector. The Connector Integrate standard and custom Salesforce objects with Jira to strengthen cross-functional collaboration and deliver top-notch customer experience.

It covers the feature like : Salesforce Native and Lightning Ready, Bidirectional Synchronization, Advanced Search, and more...



0 votes
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 06, 2023

@Yatish Madhav hey! Perhaps you're currently using a solution, but feel free to check ZigiOps. It's a no-code bi-directional connector that integrates Jira &Salesforce, syncs their data, and keep them up-to-date in real time. It's customizable so it can fit various use cases. Give it a try with our Trial version (it's totally free).

0 votes
Syed Majid Hassan -Exalate-
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May 06, 2023

Hi @Yatish Madhav

This is Majid @ Exalate.

You are literally spoilt for choice when it comes to options to connecting between Salesforce and Jira, but yes there are only a few free options available. With Exalate's Basic mode, you can use the integration for free forever if you want. It should be able to sync across Salesforce Cases to Jira tickets bi-directionally. 

If you want to watch a personalized demo, please feel free to give us a shout here



I don't think so, there is a free bi-diractional connector is don't increase the cost you have to Build a custom integration(Rest and Soap Api's)

If you have development resources available, you can build a custom integration between Salesforce and Jira Cloud using their APIs. This will give you more control over the integration and allow you to customize it to your specific needs.

0 votes
Aidin Mahmoodi _ServiceRocket_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 19, 2021 • edited

Hi Yatish,

Aidin here from the Product Team @ ServiceRocket. If you have concerns about the pricing of our app, we are more than happy to have a conversation with you and we may be able to help you out. If you are interested, please reach out to us via our support portal.



Thanks for the reply, Aiden.

I think the main reason is to not pay for an integration when we are paying for 2 systems already :)

They main thing we would like to do is:

- link a Salesforce case to SD or Software issue on JIra

- have a bidirectional comments and status check between the 2

It seems that the Service Rocket add on  does do that with a bit more that we dont currently require


Thank you

@Yatish Madhav 


- link a Salesforce case to SD or Software issue on JIra

- have bidirectional comments and status checks between the 2

Yes, the above-mentioned is possible with -

I hope it helps!

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