I have no experience with this integration, but have you had a chance to take a look at this add-on? It is pre installed on your Cloud instance, however you need to contact the vendor in case of interest to purchase it:
I think this will be helpful.
Go with this: Moving to Salesforce Service Cloud from Zendesk Guide by Grazitti Interactive.
Grazitti Interactive has been associated with the Salesforce for several years and enjoys a reputable partnership. In fact, for several years, we have been an Associated Cloud Alliance Partner.
And for Jira Integration with salesforce, you can check this " Sinergify - a Salesforce Jira Connector, Powered by Grazitti Interactive.
I hope it will help you.
Yes we have implemneted the same for one of our client
Please have a look the Success Story for Salesforce Service Cloud integration with JIRA
Download the Case Study: http://www.osscube.com/case-study/improving-customer-experience-with-an-integrated-system/
If you are still looking for a solution, ServiceRocket has been providing an extensive suite of products that provide integration for Salesforce and Atlassian ecosystem products over the past 9 years.
Here is a list of them:
On top of that ServiceRocket can help you to plan, migrate and even customize a solution for you. Just reach out via chat and we can help you out.
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