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Salesforce Service Cloud integration with JIRA cloud

Anyone have experience with integrating JIRA in Atlassian Cloud with Salesforce Service Cloud? Best practices? Gotchas?

5 answers

Hey Tim,


I have no experience with this integration, but have you had a chance to take a look at this add-on? It is pre installed on your Cloud instance, however you need to contact the vendor in case of interest to purchase it:

I think this will be helpful.




Thanks, yes I saw this plus the one from zAgile in the Marketplace. We'll evaluate.

@Tim Buntel @Tim Buntel Did you end up integrating Salesforce Service Cloud with JIRA cloud? We are migrating over to Salesforce Service cloud as well so was wondering which tool/add-on did you end up using?



@Manoj Bhatia did you ever get this connection going? We are in the process of moving from Zendesk to Salesforce Service cloud and were curious how your experience was.


Any help would be great!



Hey, we're also moving from Zendesk to service cloud and are looking for a jira integration, how did you get on?

Like Shubham Gupta likes this

Hi Hayler,

Go with this: Moving to Salesforce Service Cloud from Zendesk Guide by Grazitti Interactive.

Grazitti Interactive has been associated with the Salesforce for several years and enjoys a reputable partnership. In fact, for several years, we have been an Associated Cloud Alliance Partner.

And for Jira Integration with salesforce, you can check this " Sinergify - a Salesforce Jira Connector, Powered by Grazitti Interactive. 

I hope it will help you.

Hi Tim, 

Yes we have implemneted the same for one of our client 

Please have a look the Success Story for Salesforce Service Cloud integration with JIRA 


Download the Case Study: 

Hi Tim,

If you are still looking out for the best way to integrate your salesforce service cloud and jira, You must try - Sinergify - A Salesforce Jira Connector.

I hope it helps!

Hey @Tim Buntel1/ Manoj / @Hayley Barber / @Bryant Strozinsky 

If you are still looking for a solution, ServiceRocket has been providing an extensive suite of products that provide integration for Salesforce and Atlassian ecosystem products over the past 9 years.

Here is a list of them:

On top of that ServiceRocket can help you to plan, migrate and even customize a solution for you. Just reach out via chat and we can help you out.




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