Salesforce Service Cloud integration with JIRA cloud

Anyone have experience with integrating JIRA in Atlassian Cloud with Salesforce Service Cloud? Best practices? Gotchas?
Thanks! 

3 answers

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Hey Tim,

 

I have no experience with this integration, but have you had a chance to take a look at this add-on? It is pre installed on your Cloud instance, however you need to contact the vendor in case of interest to purchase it:

https://marketplace.atlassian.com/plugins/net.customware.plugins.connector.salesforce.salesforce-connector-plugin#cloud

I think this will be helpful.

 

Cheers

 

Thanks, yes I saw this plus the one from zAgile in the Marketplace. We'll evaluate.

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@Tim Buntel @Tim Buntel Did you end up integrating Salesforce Service Cloud with JIRA cloud? We are migrating over to Salesforce Service cloud as well so was wondering which tool/add-on did you end up using?

Thanks! 

 

@Manoj Bhatia did you ever get this connection going? We are in the process of moving from Zendesk to Salesforce Service cloud and were curious how your experience was.

 

Any help would be great!

 

-Bryant

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Hi Tim, 

Yes we have implemneted the same for one of our client 

Please have a look the Success Story for Salesforce Service Cloud integration with JIRA 

 

Download the Case Study: http://www.osscube.com/case-study/improving-customer-experience-with-an-integrated-system/ 

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