Salesforce Service Cloud integration with JIRA cloud

Anyone have experience with integrating JIRA in Atlassian Cloud with Salesforce Service Cloud? Best practices? Gotchas?
Thanks! 

3 answers

Hey Tim,

 

I have no experience with this integration, but have you had a chance to take a look at this add-on? It is pre installed on your Cloud instance, however you need to contact the vendor in case of interest to purchase it:

https://marketplace.atlassian.com/plugins/net.customware.plugins.connector.salesforce.salesforce-connector-plugin#cloud

I think this will be helpful.

 

Cheers

 

Thanks, yes I saw this plus the one from zAgile in the Marketplace. We'll evaluate.

@Tim Buntel @Tim Buntel Did you end up integrating Salesforce Service Cloud with JIRA cloud? We are migrating over to Salesforce Service cloud as well so was wondering which tool/add-on did you end up using?

Thanks! 

 

Hi Tim, 

Yes we have implemneted the same for one of our client 

Please have a look the Success Story for Salesforce Service Cloud integration with JIRA 

 

Download the Case Study: http://www.osscube.com/case-study/improving-customer-experience-with-an-integrated-system/ 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,338 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot