Salesforce JIRA Plugin Go2Groups

Hello Team->

@Jobin Kuruvilla @Jobin Kuruvilla [Go2Group]

We are evaluating go2groups sales-force plugin. we need below details at very high level is there any one who can help us.

1) Pre-requisite - JIRA and Sales force.

2) Plugin need to install in JIRA only ? or is there any configuration need to update in sales force.

3) We have blocked Rest API it has to go through internal pool, Can you please share list of Rest API  methods called from Salesforce to JIRA  and vica versa - creating issues / updating / editing issue / View issue.

4) also need Rest api while updating or viewing issue in salesforce from Jira.

5) salesforce to jira mapping steps.

6) how to map jira user in sales-force.

 

Thank you,

Tousif Shaikh.

2 answers

1 accepted

2 votes

@Tousif Shaikh Can you write to support at go2group dot com with these questions? I can partially answer the questions but it is better to get the full details from the relevant team. Thanks!

Oh, I will follow up ;)

Thank you! for all your help and support.

Items 1 and 2 are covered in the F.A.Q. at https://doc.go2group.com/display/CRMPJ4/06.+CRM+FAQ#id-06.CRMFAQ-q7

For items 3 and 4 I will have to refer you to the Salesforce SOAP API documentation.  The Go2Group CRM plugin does not use REST.  Note that there are no incoming connections from the CRM server to your JIRA server.  The only network connections needed are a SOAP connection from JIRA to your CRM server and regular HTTP or HTTPS connections from a CRM user's browser to your JIRA server.

Item 5:  All field mappings between CRM and JIRA are controlled in JIRA from the plugin's "JIRA/CRM Field Mappings" setup screen.

Item 6: User accounts in Salesforce are matched to JIRA user accounts using email addresses.  Just pass the email address from CRM to those JIRA fields that contain JIRA user accounts.

I'll be happy to provide further assistance, just email me at wwestmoreland at go2group dot com.

@Wayne Westmoreland Thanks Wayne!

You've mentioned that the plugin does not use REST, how does this affect it when Atlassian completely removes the SOAP support form JIRA?

The plugin is using the SOAP services of the CRM system not JIRA, Atlassian's changes stop JIRA from being a SOAP server, but JIRA is still free to function as a SOAP client.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,110 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot