Safari user can't view comments and "..." button disabled

This morning a single Jira user lost the ability to view comments and the "..." more? button is disabled while using Safari.  Logging out of Jira and back in and restarting the browser didn't help.  Also, when adding a comment it was opening a separate comment screen.   We found that he is fine when using Firefox.

He is still using the old Jira interface.  Other Safari users were still seeing comments.  We have a Jira cloud instance.  I'm rather new to Jira and I'm curious if there is anything there is anything other than the audit log that I could use for troubleshooting? 

Thank you!

1 answer

0 votes
Fadoua Boualem Community Champion Nov 17, 2017

Audit log will not help you.

You will need to go the atlassian-jira.log. This seems to me more a browser issue than JIRA itself.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,946 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you