[SOLVED] JIRA customer portal support formatting description Edited

JIRA already support WYSWYG description, but JIRA service desk portal doesn't.

there no way for a user to input rich text from customer portal now. have there any 3rd party plugin can do that ?

6 answers

0 votes
Micky Caritte Community Champion Jan 15, 2018

Hi,

I do remember using JEditor addon in the past and I,m pretty sure it's doing well on customer portal (https://marketplace.atlassian.com/plugins/com.jiraeditor.jeditor/server/overview). There might be other addons but it's the one I know about. Pretty straight forward, can be used for advanced features :)

Hope this helps!

Hi Micky, thanks for quick response. I have a read about the jEditor, but didn't see it can works on JIRA service desk customer portal. and I do see another community post about this question: https://community.atlassian.com/t5/Jira-questions/JEditor-on-SD-2-0-in-JIRA/qaq-p/90313

 

can you confirm it works with JIRA service desk ? anyway, I will have a try on our staging server.

0 votes
Micky Caritte Community Champion Jan 15, 2018

Hi Bryan,

I might be mistaken, the other thread is pretty old as well so I do think you should give it a try :) From what I remember there was additional configuration but it should be possible.

I'll give it a try if I can find some time :)

Cheers

0 votes
Micky Caritte Community Champion Jan 15, 2018

Good news, there's a few modules to enable in the addon (explained on an admin page once installed) and you can use it on the portal for system fields or customfields :)

Have fun!

image.png

thanks a lot, that make my day.

I should put this thread as a question and allow me to accept it. :)

0 votes
Micky Caritte Community Champion Jan 15, 2018

I've tried to update it for a question but couldm't I,ve therefore added a "SOLVED" prefix in the title :)

Glad it helped!

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