SLA time showing in days

valeria cruz August 2, 2017

Hello!

 my Sla is showing in days, not in hours. my sla time is configured in hours.

sla in days1.pngsla in days2.PNGhow i can fixed this in jira service desk?

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Daniel Vargas Llopis
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August 2, 2017

Hi Valeria,

 

The days/hours (how many hours make a day, usually 8h = 1d) will be based on your SLA calendar, and this can't be modified.

 

There's more info here

https://confluence.atlassian.com/servicedesk/jira-service-desk-3-6-x-release-notes-915154145.html

Thanks

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