I set the SLA goal as “enters In_progress status” like the attached file.
But, sometimes(about 50%), when I update the status “In progress”, the SLA is not updated and the elased time, and remaining time keep increasing as you see in the attached file.
I don’t want to click “regenerate SLA” or “SLA existing ..”, because I don’t want to cause heavy load everytime I get the reports or exporting SLA data.
I need SLA result to be updated in real time when I update the status of the Jira Issue .
FYI, I tried “Asychronous update”, but to fail.
@이의석 Looks like you are using the time to SLA app. Usually, the information does not update because the server is lacking resources. I would suggest reaching out to the app vendor and getting support through them since they might be aware of the issue or have seen it before. https://marketplace.atlassian.com/apps/1211843/time-to-sla?hosting=server&tab=support
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