The way I have configured my SLA , it should be paused if I put a ticket in any of the below status. The issue I am facing is , when i restore my ticket for the first time(say at 10:30AM) and then I put it in Status:Awaiting Test Validation(say at 11:00AM) and now when i again restore it , the time to restore I am getting is 11:00 AM which I don't expect as it was paused at Status: Awaiting Test Validation.
Does below configuration only pauses the time , won't it give me the initial restored date/time.
Hello @Chris
I just came across this question. The shared configuration simply pauses the time and restarts from that point when started again.
Kindly accept the answer if this helps.
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