SLA based on working day of the month

I have very precise requirement regarding to SLA: If issue is created in first 5 working days of the month, then SLA is X hours. Otherwise it's Y hours.

I created custom calendar and added Holidays. Can it be used to generated SLA rule as stated above?

1 answer


You should add two Goals for your SLA

1. created > startOfMonth() AND created < startOfMonth(1w) 

2. created > startOfMonth(1w) 


But doesn't it work for first  week and not first 5 working days? What if there are some holidays (for example 1st and 3rd day of month are holiday) and 5th working day is on second week of the month?

Also - This works only on current month. Consider following: for issues on first days of the month we got 12h, on rest 20h.

On 1st November we get an issue. It is resolved in 16 h, so it's overdue. When I generate report on 1st December regarding issues closed after SLA will this issue show? It's now not in first week on the current month.

Develop your own Jql function by writing a plugin or using Adaptivist ScriptRunner

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,516 views 15 20
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you