SLA and Reporting

Hi Team,

If issue has been moved from one project to another , Whether it can be seen as sum of both the times (time it got created in one project to the time it is there in 2nd project) in the Form of report or SLA or any other matric that total time taken for issue is (Time taken in project 1 + project 2)

Reagrds, Nidhi

2 answers

0 vote
Boris Berenberg Community Champion Apr 22, 2015

Are you talking about in Service Desk? If so, then no. SLAs exist on a per project basis.

If you are using something else, then I think you would report against the times the issue was created, till now.

Hi Boris,

 

Yes in service desk I wish to have addition of SLA defined in both the projects (in which issue was earlier and in which issue has moved)

 

 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 14 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

38 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you