Hello.
Need assist for SLA threshold breached.
I able to come out with value "SLA Violated" base on below rule :
But when to come out with the value " Within SLA" based on below rule :
the rule is not working, the value is not appear as "Within SLA".
Below is the Audit log :
Need help and assist.
Thanks.
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It's not an AQL condition, it's just a JQL condition.
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Already try this rule :
Still the same not appear value for "Within SLA".
Audit log show the same "config change" only.
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could you please change the trigger to Issue Updated?
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Manoj,
Sorry, which one? you mean "Field to monitor for changes" change to Issue Updated?
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