We have Service Desk configured for a project. The issues show the Time to Resolution information correctly. But the "SLA Overview" tab always says "There is no SLA activity yet" no matter if the issue is overdue or not. What should be here?
For anyone else... here is what I found: The "SLA Overview" tab was not created by JIRA Service Desk. It was created by the JIRA Enhancer Plugin (which is also installed in this particular JIRA). No SLA's are currently defined in the JIRA Enhancer Plugin, so the tab displays "There is no SLA activity yet" on every single issue.
That tab is visible to everyone by default, but can be permissioned to show to only a certain group, or hidden from everyone, in the configuration area for that JIRA Enhancer Plugin.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot