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SAP Solution Manager send Alerts to Jira

Hello Community,

I saw some posts about integrating a solman to Jira.

But for me as a nebiw, the posts starts very dep. So i am wondering if somebody could help me with my question.
We are searching a small solution to push the alerts, which are generated by the solman, towards Jira Servicedesk, so that there will be aticket generated and filled with specific data.

what exactley is needed for this? Do we have to code on our own? Which integration is also needed in the solman? is there anything, that need to be installed? Any AddOn? I read something about the OST Plugin.

Maybe somebody could share their experience on how they solved the problem.

Best Regards

2 answers

0 votes

The last time I worked with SAP and Jira together, SAP had just made it a bit easier to set up "when X happens, kick another server by posting something to a url" actions, which meant it finally became able to avoid coding beyond worrking out what REST API to hit in Jira in order to create or update an issue.

This was helpful as the existing "send email to Jira" was pretty much a "minimal viable product" - it solved the problem of "eh? I didn't know", but not a lot more than "at least I know and can go look in various places for more".  The REST API calls allowed for a lot more focussed detail to go into Jira, saving a lot of looking in SAP.

I do not know what you might need to do on the SAP/solman side, I do not know them well enough.  Jira does not need anything to be able to accept email or REST calls, they're built in, but you may want to think about scripting, automation, or even dedicated "talk to solman" apps that could make it a lot easier.

The point is, i want that emails, which are created by the solman, when an alert happens, for example the diskpace went over 90% for a specific filesystem, to be created as an issue in jira. Which means, i need to put the information from the email into the jira issue. So i need to link specific types. I dont want to do any more.

There are some different tools which you can buy, which over like a dozen features and are all nice to have, but i only need that one.

So i hope somebody has done this thing already for another customer and can help me out.

Jira has several ways of taking in data from other systems, the bit I'm stuck on is what Solman can do, and if it could take advantage of them. 

If you can get Solman to make REST calls (which can be as simple as "curl <jira web site> <payload data>") then yes, you can get it to create Jira issues directly, and with all the right fields set, including the issue type.

I have at least read about it, that this is possible. At least here is something.

But tbh, i dont know what exactley i have to do. I am hoping, that someone cann tell me, which tools i need. I am No coder. Thats the big issue.

I'm known for doing this with bash scripts, literally calling "curl" to send a batch of data to Jira for it to create the issue I want.  If it were me, I'd simply have solman run one of my scripts.  But I don't know what solman supports - it might be able to do a rest call via a dialog, it might have an internal scripting thing it can do, it might have a dedicated "poke jira" function, etc.  I just don't know what solman supports.

sap can trigger scipts, yes, but they will be time triggerred. And i need the Alerts, which are generated by sap to not only be send via email, they also need to be pushed into jira. so curl is no option for me.

In my case there is a possibility to integrated 3rd party tools, so the alerts are pushed into jira and also mapped to the right fields. and i need this connection to setup and to understand, what exactley i have to do, do get it work.

Ok, so Jira is more than capable of accepting data, but you need to set it up in Solman.  You might have more luck asking about this in a forum that is about Solman, only a few people here might know it, generally we can only talk about the Atlassian side.

Yeah, but whensearching for solman an jira here in the community, there are some ppl, who already have such a setup, so i still hope, that somebody can maybe help me. Even if its from Atlassian site. I already contacted SAP for this poblem.

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