Run a weekly report from JIRA Servicedesk showing ticket activity.

Hi, firstly I am relatively new to the Administration side of JIRA, so please bear with me, but I wonder whether someone may be able to help me please.

So that we can schedule JIRA software updates better to meet customer needs, I'm trying to find a method of finding the times when most JIRA tickets are raised within a given time range.

Could someone tell me please, is there such a report built into JIRA?

Many thanks and kind regards

Chris

1 answer

Hi there, 

JIRA Service Desk has limited reports. There is a Created vs. Resolved report that gives you a really brief look at the amount of tickets created and resolved within a time frame, such as "Past 7 days".  It doesn't give you hours though.

If you are looking at JIRA Core or Software, there is also a Created vs. Resolved issues report --do you need specifics down to the hour?

Hi Krista, thank you for taking the time to reply.

By hour would be great of that's possible?

Many thanks and kind regards

Chris

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

744 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you