Run a weekly report from JIRA Servicedesk showing ticket activity.

Hi, firstly I am relatively new to the Administration side of JIRA, so please bear with me, but I wonder whether someone may be able to help me please.

So that we can schedule JIRA software updates better to meet customer needs, I'm trying to find a method of finding the times when most JIRA tickets are raised within a given time range.

Could someone tell me please, is there such a report built into JIRA?

Many thanks and kind regards

Chris

1 answer

Hi there, 

JIRA Service Desk has limited reports. There is a Created vs. Resolved report that gives you a really brief look at the amount of tickets created and resolved within a time frame, such as "Past 7 days".  It doesn't give you hours though.

If you are looking at JIRA Core or Software, there is also a Created vs. Resolved issues report --do you need specifics down to the hour?

Hi Krista, thank you for taking the time to reply.

By hour would be great of that's possible?

Many thanks and kind regards

Chris

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