Run Jira as a service : JAVA_HOME is not defined

Hi, I have intalled Jira 6.1, not as a service, but now I would like to run it as a service:

I followed that procedure but I I get an error message telling me that JAVA_HOME is not defined, even though I defined it:

7 answers

1 accepted

0 vote

Hmm, Windows 2003, storage server - odd choice of platform.

Main problem here is that you need to be running AT LEAST JDK 1.6 to run Jira 6.0.

Tarun Sapra Community Champion Oct 31, 2013

"odd choice of platform." - is an Understatement ;)

It's a test server to prepare an upgrade of Jira. But you're right, I should also upgrade the OS, not only Jira. Thanks.

As you can see on the document that you have provided, it stated Ensure the JAVA_HOME variable is set to the root of your Java platform's installation directory.

You can follow this document to set JAVA_HOME variable on your Windows.

Best Regards


It seem that your JAVA_HOME should be pointed to C:\j2sdk1.4.2_10\<jre drectory>

Reference document:

Hi Steven, I tried to point JAVA_HOME to the jre directory, but it didn't change anything. Then I set JRE_HOME, and here's what I got :

And there are no entries in the jira log file...

0 vote
Tarun Sapra Community Champion Oct 31, 2013

I don't think that Jira 6.x is really compatible with jdk4.x

I have installed jdk1.7 and it didn't change:

Do you know why it ignores JAVA_HOME?

Try using java jdk 1.7 version.

And which OS(provide me the bit also) you are using to run this service?

And see this link may helps you.

May be the problem is due to failure to locate "MSVCR71.DLL", which can be found in %JAVA_HOME%/bin. There are two options to resolve this problem:

  • Add %JAVA_HOME/bin to PATH, then restart the JIRA server.
  • Copy MSVCR71.DLL to system path, C:\WINDOWS\SYSTEM32 or C:\WINNT\SYSTEM32

And You cannot run JIRA as a service on a 64-bit operating system

Thanks, but these two options are for jdk1.6 and I tried with jdk1.7...

My OS is Windows Server 2003 32 bits.

Maybe I should try to re-install Jira and simply tick the box "install jira as a service".

Tarun Sapra Community Champion Oct 31, 2013

Hi Pierre,

Why aren't you upgrading your OS, your gonna run into lot of compatibility issues, as it's really really outdated.

Suggest an answer

Log in or Join to answer
Community showcase
Alexey Matveev
Published Saturday in Jira

How to run Jira in a docker container

Everything below is tested on Ubuntu 17.10. I prefer to use Jira in a docker container because: 1. I can install Jira with a couple of commands. 2. I can start and stop Jira just by starting and s...

548 views 6 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot