Rovo - Can Rovo be used for end user conversations?

Talana Van Der Merwe December 10, 2024

Can Rovo be used as a AI assistant for end user customers? Referencing public Confluence pages to find what the end user needs, through the Jira HELP option? 

2 answers

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Kai Becker
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December 10, 2024

Hi @Talana Van Der Merwe 

welcome to the community and thank you for your question. 

Currently Rovo is not available to JSM customers. 

What is available though is the Virtual Agent. It can serve customers with content from the knowledge base on a conversational manner. 

https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/virtual-agent#setting-up-ai-Answers

Talana Van Der Merwe December 10, 2024

Wonderful! Thank you for your reply Kai.

 

0 votes
Marc - Devoteam
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December 10, 2024

Hi @Talana Van Der Merwe 

Welcome to the community.

Based on my knowledge and what I have been reading, currently it serves agents but not customers.

In JSM you could use the Virtual Agent

Talana Van Der Merwe December 10, 2024

Thank you Marc, much appreciated!

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Marc - Devoteam
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December 10, 2024

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