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Root cause on cloud outage today? Edited

The timeline was as follows:

Sep 17, 2019 Jira and Confluence outages Resolved - Between 08:20 UTC and 10:00 UTC, we experienced an outage for some Jira and Confluence Cloud customers. The issue has been resolved and the services are operating normally.


Sep 17, 11:53 UTC Monitoring - We are continuing to monitor the recovery of Jira and Confluence Cloud products.


Sep 17, 11:01 UTC Identified - We have recovered for most Jira/Confluence Cloud customers impacted by this outage. We are still investigating the impact on Atlassian Access features caused by this outage.


Sep 17, 10:26 UTC Update - We do not have a root cause for the outages impacting some Jira/Confluence Cloud customers. We are investigating and will post updates within the next hour.


Sep 17, 09:32 UTC Investigating - We are investigating an issue with outages that are impacting some Jira/Confluence Cloud customers. We will provide more details within the next hour.
Sep 17, 08:24 UTC

What was the root cause on this failure? Our cloud instance was down for two hours during a mission critical phase in our business which is unacceptable. We would love see a write-up like most grown-up companies do (cloudflare, AWS).

1 answer

0 votes

Well,

you might want to think about changing Atlassian Cloud Premium offerings:

https://www.atlassian.com/software/premium

Pretty sure you'll get better service on premium...

Best

JP 

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