Trying to eliminate JIRA SD application access for all my users in preparation for the upcoming license changes, as we have no need for the Service Desk licensing. When I am in the User Management section, and am looking at the list of users in the JIRA Service Desk tab, I can revoke SD from a user, but when I do that, it also revokes Software.
How do I revoke SD and only SD from my users without impacting the Software application access?
That is exactly what is happening. If I uncheck SD, SD and SW are removed. If I check SW afterwards, SW is added along with SD again.
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John, i have spent a few minutes on this but haven't come up w/ a cause. The behavior you are seeing is counter to how it should work. Might be time for Atlassian support if you haven't already figured it out.
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