Restrictions on external access in JIRA Service Desk

This question is in reference to Atlassian Documentation: Managing access to your service desk

We need to restrict certain service desk portals so that only specific external users will be ale to submit issues as well as seeing the issues posted. That is, if you are a non authorized external user, there is nothing you can see or do in the portal. Can Service Desk work this way.

Can external users see other users issues within the same service desk project (i.e. a key user who overviews general support for this external customer who is using the portal)


1 answer

0 votes
Danny Zuccaro Community Champion Mar 03, 2016

Hi Luis - you should be able to do this by setting the Service Desk Customer - Portal Access. This allows you to control who has access to view and create issues. Instructions on this can be found - here.

Hope this helps. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,266 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you