Restricting values in custom field of type select list based on request types

[Arpan Mehetre]

Hi All, I am looking for a way where the values in Custom Field of type select list can be restricted based on the Request Type. There is a way to do this for Issue Types; but I want to do it for Request Types.

For e.g., Custom Filed Values - 1,2,3,4,5 and Request Types - A & B

If Req Type = A then Custom Filed Values - 1,2,3

If Req Type = B then Custom Filed Values - 4,5

Thanks.

[Nic Brough -Adaptavist- · Accepted solution]

You can't do it by request types (they're supposed to be simplified and consistent for users).

[Arpan Mehetre]

@Nic Brough [Adaptavist] Thanks Nic for swift response. Can we use some script to restrict this? If yes, where I can put this script?

[Nic Brough -Adaptavist-]

I don't know.

If you can do it, it's javascript (which can be bypassed, is usually inadequate because it only covers some of the usage scenarios, and almost always goes wrong during upgrades), but I don't know if you can inject any into service desk

[Arpan Mehetre]

@Nic Brough [Adaptavist] Thanks Nic for the info.