Restrict which JSD tickets can be viewed by user

Is there a way to restrict which tickets can be viewed by each user.

End-users = own tickets

Acct Managers = all tickets for the acct

SDM = all tickets for multiple JIRA SD projects i.e. SDM1 looks after clients 1-3, SDM2 looks after clients 3-6

Admin/SD = all tickets

 

1 answer

You have to configure the issue security scheme of the project if you want "per-issue" restrictions

https://confluence.atlassian.com/jira/configuring-issue-level-security-185729623.html

 

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