Restoring a JIRA OnDemand backup made in another instance

I had a JIRA OnDemand trial instance, with a non-optimal URL. So, when I decided to go for it, I made a backup (zipped xml files; activeobjects.xml and entities.xml), terminated the trial and made a new instance with the desired URL name.

But when I try to restore the backup with JIRA import, after uploading the zip file to the webdav directory, it fails with the message "This archive doesn't contains any valid JIRA Export file".

Was I wrong assuming the backup would be importable?

Is there any way to restore the back I have into the new OnDemand instance?

3 answers

This link states that a backup from OnDemand can be used on a local instance. I am not sure why your backup is failing. I know that in order to perform a backup/restore the JIRA instance must be the same version. Check if your instance is the same version as OnDemand. The JIRA web page footer usally displays the verion info.

I got this error too because I also archived the folder that the backup XML files were in. When I zipped the files at the root level, without the folder, it worked.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

247 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you