Restart activity details not appearing in the atlassian-jira log file and access_log.2014-05-12

[Mohin Uddin]

HI Expert,

Yesterday(12/05/14) I have restarted the Jira but I didn't find restart activity in in the atlassian-jira log file and access_log.2014-05-12.

Could you please tell why restart activity details are not available in both log files?

Thanks
Mohin

[Nic Brough -Adaptavist-]

How did you do the restart? Did you check that it really had stopped and started?

[Mohin Uddin]

I have restarted the Jira using the following way-

1. Go to Services (Start -> Administrative Tools -> Services)
2. Choose Attlassian JIRA service
3. Press Stop link; Once it is stopped make actions needed and next press Start link.
4. If the Service does not stop normally, open Windows Task manager and just kill tomcat7.exe process - > refresh services list and start Atlassian JIRA service from services console

[Nic Brough -Adaptavist-]

Right. How did you check it had stopped after steps 3 and 4?