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Restart activity details not appearing in the atlassian-jira log file and access_log.2014-05-12

HI Expert,

Yesterday(12/05/14) I have restarted the Jira but I didn't find restart activity in in the atlassian-jira log file and access_log.2014-05-12.

Could you please tell why restart activity details are not available in both log files?

Thanks
Mohin

1 answer

0 votes
Nic Brough Community Leader May 12, 2014

How did you do the restart? Did you check that it really had stopped and started?

I have restarted the Jira using the following way-

  1. Go to Services (Start -> Administrative Tools -> Services)
  2. Choose Attlassian JIRA service
  3. Press Stop link; Once it is stopped make actions needed and next press Start link.
  4. If the Service does not stop normally, open Windows Task manager and just kill tomcat7.exe process - > refresh services list and start Atlassian JIRA service from services console
Nic Brough Community Leader May 12, 2014

Right. How did you check it had stopped after steps 3 and 4?

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