Rest API Auth Changed: Can't figure out how to restore Edited

I get that I'm now supposed to use a verifed email as a username instead of my old username. When I change my username to my verified email, I still get the 401.

I'm using basic auth without base 64 encoding to send my username and password. My program is a ruby script using HTTParty to hit the REST API. Additionally, we use GSuite to manage users, but before we switched to GSuite, I had created a a username for my user to use with this api script.

WTF mate?

[2nd Update]

This is getting ridiculous. I cannot run my much needed data extraction scripts because of this issue. I'm getting freaking steamed that no one has even shunted a help doc my way. WTF is going on at Atlassian HQ?


Come on guys. If you don't offer me a number to call or chat, please reply to these kinds of things quickly. MY REST API CALLS ARE FAILING and I haven't changed a thing.

2 answers

0 votes

Hi Jason, 

I assume you are using JIRA Cloud. If this issue is for JIRA Serve please let me know since the below answer does not apply in that case.

In order to be able to authenticate REST API calls you need to reset the password for the user in by going to:

If this is not applicable for you because you use Google auth, you didn't have a password previously set, and therefore you cannot use the change-password form. Then do the following:
1. Go to
2. Enter you email, complete the CAPTCHA and click on *Send*
3. Once you receive the password reset email, do not click on the button to Access but on the link below that says "reset password".
4. Fill up the new password and you are done.


For further details and more workarounds/solutions, please see the bug ticket to track this issue:



Finally, please notice that this is a user community If you need assistance from Atlassian Support you should open a support request in


Best Regards,
Atlassian Cloud Support

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