I have been looking at Service Desk Reporting both in the tool and with Plug-ins. In looking at various reports it is showing that I have not closed any tickets - however I know that I have.
This has been since the 1st October was the last time that I have any resolution date in a ticket.
On a basic search for tickets resolved between - 1st October and today's date it brings up 10 tickets.
If I do a search for tickets in a status of Done that have been updated since the 1st October I get 51 tickets.
If I go into the ticket then I can see there is no Resolved date in the dates section
It appears you aren't setting the resolution. In the first screen show the resolution field and date have values but not in the next one. Just based on that I would say your workflow was changed to not allow the user to set the resolution field or a post functions setting resolution was dropped.
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