I have created a workflow where the final step is a custom status called 'Completed', reached via a transition called 'Complete'. When I create an issue and take it through the workflow to 'Completed', it still shows up in the My Open Issues gadget on my dashboard.
The issues in question are displaying a Status of 'Completed' and the resolution is 'Resolved'. The post-functions for the transition to 'Completed' in the workflow are as follows:
What am I doing wrong here? Why are these issues that are supposedly 'Resolved' still showing up in my open issues?
Edit: for some reason, step 2 keeps vanishing. It should read: Set issue status to the linked status of the destination workflow step.
Hmm. That looks right to me. Two things spring to mind though:
One last straw to clutch at for me - could you try
assignee = currentUser() AND resolution is empty order by updated DESC
I'm not expecting it to work (and I think there's still a problem if it does), but it might tell us more. Look at the number of results, is it the same as the "unresolved" query?
Okay, the query you sent came back with a different set of issues, which sent me down a rabbit-hole that has solved the problem!
Basically, the system dashboard has been set up with a filter gadget called 'My Open Issues'. We also have a 'favourite' filter called 'My Open Issues'. I assumed that this filter was being used for the gadget. I was wrong! The filter for the gadget is some crazy, overly complicated thing, that actually searches for a status of either Closed or Resolved.
So thank you for your help!
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