Resolved issue is not reflecting in " Resolution Time" in dashboard

Disha Athavar May 15, 2024

Hi All,

While creating "Mean time to resolution" dashboard, the resolved issue is not reflecting in " Resolution Time" gadget.

Pls help

3 answers

2 accepted

2 votes
Answer accepted
Valeriia_Havrylenko_SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 15, 2024

Hi @Disha Athavar 

The Resolution Time chart shows the average number of days that resolved issues were open for over a given period. You can click on the issue, and you will be redirected to the issue page.

If you need more advanced tools for analysis, I would recommend trying out Time Between Statuses

Знімок екрана 2024-05-15 о 12.54.52.png

You can also set up highlights of values that exceed the permissible level, and in this case, you can receive issue and email notifications.

image 99.png

Add-on developed by my by SaaSJet team. 

We are offering you a 30 days of free trial, and you can also book a demo with our specialist. I am confident that this app will be useful for you, so don't hesitate to give it a try!

0 votes
Answer accepted
Disha Athavar May 15, 2024

Hi @Valeriia_Havrylenko_SaaSJet 

Thank you.

So, if the issue is resolved within few hours(1-2hrs) the resolved issue may not be visible in the Resolution time gadget in dashboard, is it ?

Valeriia_Havrylenko_SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 15, 2024

@Disha Athavar  Unfortunately, this is true

Could you please accept the answer below, so that it helps others in future?

Thanks.

Disha Athavar May 15, 2024

Okay , Thank you so much @Valeriia_Havrylenko_SaaSJet 

0 votes
Hannes Obweger - JXL for Jira
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 15, 2024

Hi @Disha Athavar

welcome to the community!

Time reports are a very rich and complex area, and since not all possible options and cases are handled in Jira natively, a range of Marketplace apps operate in this space. It is important to understand that you can trial any app for free for one month, so before committing to a solution, I'd recommend to try a few and see which one works best for you.

To provide a concrete recommendation, I think you'd like the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of so-called history columns that aren’t natively available, including time between created and resolved, time in [status], time between [status] and [status], and many, many more. These history columns can also be used across JXL's advanced features, including support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

With these, a report like the one you'd be looking for can be created in just a couple of clicks:

time-between-created-and-resolved-median.gif

(I'm using the median here, but it would work the same for mean, min, max, or n-th percentiles.)

The issues that are shown in a JXL sheet are controlled via a JQL statement or saved filter, meaning that you can pull in any issues that you might be interested in.

Any questions just let me know,

Best,

Hannes

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