Resolve issue screen pop-up

when you use firefox the resolve issue screen is showed as fullscreen window. With Chrome it is a pop-up windows.

Our employees need to see the info and the description field of the issue.

Is there a possibility to show this window in firefox as a pop-up?

6 answers

0 vote

Hi, Simon, if you don't mind, could you provide the following information for us to find the root problem?

Thanks you.

I've done some investigations and I tried with firefox 15.0.1 and I got a pop-up, another employee got with the same version a fullscreen.
0 vote

I still need more information, could you provide us the support zip which we can replicate the instance in our side?

It doesn't work that I can upload the zip file here.

Can I send it with e-mail?

If you right click and open any workflow button in JIRA, it will open up as full screen window, is that what you are observing?

no we want this screen as pop-up that the employee can see the details of the issue.

Another possibility could be that we add the description field as read only to the resolve issue screen. Are there any ways to do this?

0 vote

Hi, if you don't mind you could raise an open ticket to our Atlassian Support channel (support.atlassian.com) for further our investigation.

Regards, John

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

179 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you