Resolutions Date in the report

Resolution date does not show on the report.pngResolution date on the report.png

Hello,

We found a case that shows the resolution date on the report. This case in particular change from status "Open" to "Close".

The way we download it was:

SQL: project = AP AND issuetype = Error AND status = Closed AND created >= 2017-04-25 AND created <= 2017-04-27 AND assignee in (gmartin).

 

Then, we found another case with the same status change: from "Open" to "Close". We download it but the resolution date doesn´t appear on the report.

The way we download it was:

- SQL: project = AP AND issuetype = Alta AND status = Closed AND created >= 2017-06-28 AND created <= 2017-06-29 AND assignee in (Ndrago) AND text ~ "DGI"

 

Please, could you tell me why is the resolution date shows in one case and on the other is not shows?

I attach both reports where you can see this situation.

I look forward to your answer.

Thank you

Nicolas.

1 answer

1 vote
Thomas Schlegel Community Champion Jun 30, 2017

Hi Nicolas,

are you sure, that the second issue has a resolution set?

Thomas Schlegel Community Champion Jun 30, 2017

Maybe it was closed without setting a resolution.

Hi Thomas,

In both cases the status change from "Open" to "Close" without setting a "Resolution".

 

Could you tell me why in one case appears the resolution date and on the the other doesn´t?

 

I look forward to your answer.

Thank you

Nicolas.

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