Could you please help with the following.
Providing you simple steps:
1) Crate any issue in JIRA.
2) Resolve this issue and set any of the available Resolution statuses.
AR: Issue gets resolved (issue's number is striked-out)
3) Reopen current issue
AR: Issue gets reopened, Status field is changed to Reopen. Resolution status stays unchanged (issue is still striked-out)
Could you please advise what we can do in JIRA to have Resolution reset when reopening issue.
Thank you a lot and waiting for your feedback.
Mmm, not that I can think of (for OnDemand. For standalone, I'd look at scribbling up a listener that catches "reopen" and blanks the resolution for you). Global transitions have uses, but this is not one of them, precisely because of this sort of problem. I'd dump it and use a shared transition instead.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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