Resolution status stays unchanged in case issue is reopened

Hello,

Could you please help with the following.

Providing you simple steps:

1) Crate any issue in JIRA.

2) Resolve this issue and set any of the available Resolution statuses.

AR: Issue gets resolved (issue's number is striked-out)

3) Reopen current issue

AR: Issue gets reopened, Status field is changed to Reopen. Resolution status stays unchanged (issue is still striked-out)

Could you please advise what we can do in JIRA to have Resolution reset when reopening issue.

Thank you a lot and waiting for your feedback.

1 answer

1 vote
Mizan Community Champion Apr 14, 2013

Hi Mizan,
Could you please attach here file with this doc. I'm unable to open it due to too long redirection link.

414 Request-URI Too Large

Thx

This is exactly how the default workflow does it - you can look in that for a worked example of how to do it.

Got it! Thx lot, guys!

We reopen issues via global transition. And afaik global transitions don't have post transitions. Is there any way to clear resolution field by global transtion or may be manually?

Mmm, not that I can think of (for OnDemand. For standalone, I'd look at scribbling up a listener that catches "reopen" and blanks the resolution for you). Global transitions have uses, but this is not one of them, precisely because of this sort of problem. I'd dump it and use a shared transition instead.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

639 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you