Could you please help with the following.
Providing you simple steps:
1) Crate any issue in JIRA.
2) Resolve this issue and set any of the available Resolution statuses.
AR: Issue gets resolved (issue's number is striked-out)
3) Reopen current issue
AR: Issue gets reopened, Status field is changed to Reopen. Resolution status stays unchanged (issue is still striked-out)
Could you please advise what we can do in JIRA to have Resolution reset when reopening issue.
Thank you a lot and waiting for your feedback.
Mmm, not that I can think of (for OnDemand. For standalone, I'd look at scribbling up a listener that catches "reopen" and blanks the resolution for you). Global transitions have uses, but this is not one of them, precisely because of this sort of problem. I'd dump it and use a shared transition instead.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs