Resolution screen doesn't show

Hey all


i created a custom software workflow based on the default JIRA workflow.

I have added the default resolution screen  in the transitions however when my users click on resolve the resolution screen is not shown and the status is not updated. They only way to  change a status is from the workflow dropdown.


Can you help ? How will the resolution screen show up when they click on resolve?


1 answer

0 vote

The usual cause of this is that you have not associated the workflow with the project and issue type you are working with.

As "resolve" is not appearing to do anything, it suggests that the transition either has validators preventing the change of status, or it's set to loop back to the same status without any screen.  Check the history to see if the resolve button is actually having any effect.

@Nic Brough [Adaptavist]  thanks for your answer.

I have identfied the workflow and the project

The resolve button and resolve screens are shown when i change a bug from open to close or to re-open  which where statuses of the  default JIRA Software workflow which i have copied and then added two new statuses of my own in between.


So basically the default provided by JIRA was OPEN-IN PROGRESS-REOPENED-CLOSED

It seems that  the resolution scteen is shown for Reoponed and Closed


I have specified the  Resolution screens in the transistions but no luck.

I have checked the History and the resolve button doesnt do anything

Ok, that rules out a looped transition.  So it must be a validator or post-function that is failing when you run it.  Errors in those should be written into the log (whether they are shown to the users or not), so you'll want to have a look through that next.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

553 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you